MyHouseCleaners operates as a home cleaning coordination platform. We connect clients seeking professional cleaning services with independent cleaning professionals in their area. MyHouseCleaners is not a cleaning company and does not employ cleaning professionals directly.
2. Independent Contractor Status
All cleaning professionals connected through MyHouseCleaners are independent contractors. They are not employees, agents, or representatives of MyHouseCleaners. Each cleaning professional operates their own independent business and is solely responsible for the services they provide.
As independent contractors, cleaning professionals determine how they perform their work. MyHouseCleaners coordinates the booking, confirms the appointment scope, and facilitates payment — but does not supervise, direct, or control the manner in which cleaning services are delivered.
3. Vetting Process
Before being accepted into the MyHouseCleaners network, every cleaning professional must successfully complete the following:
A detailed application covering experience, availability, and professional background
Verification of a minimum of two professional or personal references
A criminal background check conducted by an approved third-party screening provider
Proof of valid personal liability insurance with a minimum coverage of $1,000,000
A supervised trial clean assessed against our quality standards before the first client assignment
Only professionals who successfully complete every step of this process are admitted to our network.
4. Insurance
Every cleaning professional in the MyHouseCleaners network is required to carry and maintain their own personal liability insurance. MyHouseCleaners does not carry liability insurance covering the work performed by independent contractors at client properties.
Clients are strongly encouraged to secure all valuables, cash, irreplaceable items, and sensitive documents before any cleaning appointment.
5. Limitation of Liability
MyHouseCleaners acts solely as a coordinator and platform operator. We accept no liability for:
Property damage caused by independent contractors
Theft or loss occurring during a cleaning appointment
Personal injury occurring at the client property
Unsatisfactory cleaning outcomes
Failure of a contractor to attend a confirmed appointment
Any claims arising from cleaning services should be directed to the independent contractor and their personal liability insurer.
6. Dispute Facilitation
While MyHouseCleaners does not accept liability for contractor work, we will make reasonable efforts to facilitate communication between clients and contractors in the event of a dispute. Disputes must be reported within 24 hours of service completion.
7. Contact
For questions regarding this policy please contact us at:
A deposit of 50% of the total booking value is required to confirm every appointment. The deposit is paid by credit or debit card, or by PayPal, through secure checkout at the time of booking. Your appointment is confirmed the moment the deposit payment succeeds — bookings without a successful deposit payment are not confirmed.
2. Cancellation by Client
Cancellation with more than 24 hours notice:
If you cancel your appointment more than 24 hours before the scheduled start time, your deposit is refunded in full to your original payment method. Refunds typically appear on your statement within 5–10 business days depending on your bank or PayPal.
Cancellation within 24 hours:
If you cancel your appointment within 24 hours of the scheduled start time your deposit is forfeited. This policy exists because a last-minute cancellation results in lost income for the assigned cleaning professional who reserved that time for your appointment.
No access — cleaner unable to enter:
If the assigned cleaning professional arrives at the confirmed time and cannot gain access within 20 minutes — for example because no one is home or entry cannot be provided — the appointment is treated as a cancellation and the deposit is forfeited.
3. Rescheduling
Appointments may be rescheduled at no charge provided at least 24 hours notice is given. The deposit will be applied to the rescheduled appointment. Rescheduling requests made within 24 hours of the appointment are treated as a cancellation under the terms above. Appointments affected by severe weather, road closures, or emergencies may be rescheduled at no charge.
4. Balance Payment
The remaining balance following deposit payment is due immediately upon completion of the service, payable by Interac e-transfer to myhousecleanersca@hotmail.com (please include your name or booking reference in the e-transfer message). By confirming your booking you agree to pay this balance in full on completion — it is a binding payment obligation. The balance is calculated based on the confirmed booking scope. Any additional work must be arranged through MyHouseCleaners rather than directly with the cleaning professional, and may result in an adjusted final balance.
5. Discount Conditions
The first-time customer discount (up to $55 off) applies once per household and per client, and is verified against our records at confirmation. It cannot reduce a booking below the $129.99 minimum. Bookings that claim the discount inaccurately will be adjusted to regular pricing or cancelled with a full refund.
Recurring discounts (20% weekly, 15% bi-weekly, 10% monthly) never apply to the first cleaning. They begin with the second cleaning of an active recurring schedule and continue only while the schedule remains active. If a recurring schedule is cancelled before the second cleaning takes place, no recurring discount is earned and future bookings are priced at one-time rates.
Discounts cannot be combined beyond what is displayed at checkout.
6. Refunds for Service Concerns
MyHouseCleaners does not guarantee specific cleaning outcomes as cleaning professionals are independent contractors. Refund requests for service quality concerns should be directed to the cleaning professional directly. MyHouseCleaners will assist in facilitating communication where possible but does not issue refunds on behalf of independent contractors.
7. Cancellation by MyHouseCleaners
In the rare event that MyHouseCleaners is unable to assign a cleaning professional for a confirmed appointment, you will receive a full refund of your deposit to your original payment method within 5–10 business days and we will make every effort to reschedule at the earliest available date.
8. Contact
For cancellations or questions regarding this policy please contact us as soon as possible at:
By using the MyHouseCleaners website or booking a service through our platform you agree to these Terms of Service in full. If you do not agree with any part of these terms please do not use our platform.
2. Platform Description
MyHouseCleaners provides a home cleaning coordination platform that connects clients with independent cleaning professionals. We facilitate bookings, process payments, and coordinate appointments. We do not provide cleaning services directly and do not employ cleaning professionals.
3. Booking Process
All bookings are subject to the following conditions:
A 50% deposit paid by card or PayPal through secure checkout is required to confirm the appointment — the booking is confirmed only once the payment succeeds
Appointment details are finalized within 2 hours of booking during business hours
Confirmation is subject to cleaner availability in your area; if we cannot assign a professional your deposit is refunded in full
MyHouseCleaners reserves the right to decline any booking at our discretion
4. Client Responsibilities
By booking through MyHouseCleaners you agree to:
Provide accurate and complete information about yourself, your property, and your service requirements — inaccurate information may void quoted prices and discounts
Provide safe and unobstructed access to the property at the confirmed appointment time
Move or secure heavy, fragile, and high-value items before the appointment so the areas around and beneath them can be cleaned safely — cleaning professionals do not move heavy furniture or appliances, and areas you have not cleared may not be cleaned
Secure all valuables, cash, irreplaceable items, and sensitive documents before the appointment
Safely secure pets, and disclose any delicate surfaces or hazards in advance
Treat the assigned cleaning professional with respect and professionalism
Raise any concerns regarding service quality within 24 hours of appointment completion
Prices displayed on the MyHouseCleaners platform are quotes based on the property details provided by the client. Final pricing may be adjusted if the actual scope or condition of the property differs materially from what was declared at booking. All prices are in Canadian dollars. A minimum booking value of $129.99 applies to every booking.
Deposits are paid by credit or debit card or by PayPal. MyHouseCleaners does not see or store your card details — payments are processed entirely by our payment providers. The remaining balance is due on completion of the service, payable by Interac e-transfer to myhousecleanersca@hotmail.com.
The first-time discount (up to $55 off) applies once per household and is verified at confirmation, and cannot reduce a booking below the $129.99 minimum. Recurring discounts apply from the second cleaning of an active recurring schedule onward and require the schedule to remain active; they never apply to the first cleaning. Misrepresenting eligibility for any discount entitles MyHouseCleaners to adjust the price to the regular rate or cancel the booking with a refund of amounts paid.
6. Independent Contractor Relationship
All cleaning professionals operating through MyHouseCleaners are independent contractors. They are not employees of MyHouseCleaners. For full details please refer to our Independent Contractor Policy.
7. Limitation of Liability
To the maximum extent permitted by applicable law in Ontario, Canada, MyHouseCleaners shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our platform or the services of independent contractors connected through our platform.
Our total liability to any client in connection with any single booking shall not exceed the deposit amount paid for that booking.
8. Privacy
Personal information collected through the MyHouseCleaners platform is used solely for the purpose of coordinating your booking and will not be sold or shared with third parties beyond the assigned cleaning professional and our payment processors. Card details are handled exclusively by our payment providers and never touch our servers.
Full details of what we collect, how long we keep it, and the cookies and analytics used on this website are set out in our Privacy, Cookies & Analytics Policy.
9. Intellectual Property
All content on the MyHouseCleaners website including text, images, logos, and code is the property of MyHouseCleaners and may not be reproduced without written permission.
10. Governing Law
These Terms of Service are governed by the laws of the Province of Ontario and the laws of Canada applicable therein. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Ontario.
11. Changes to Terms
MyHouseCleaners reserves the right to update these Terms of Service at any time. Continued use of the platform after changes constitutes acceptance of the updated terms.
12. Contact
For questions regarding these terms please contact us at:
To protect your belongings and allow your cleaning professional to focus on a thorough clean, please prepare your home before the appointment. You agree to:
Move any furniture, appliances, mattresses, or heavy objects you would like cleaned behind or beneath — our professionals do not move these items, and areas left blocked will not be cleaned
Secure or remove fragile, antique, sentimental, collectible, and high-value items, along with cash, jewellery, irreplaceable items, and sensitive documents
Safely secure pets for the duration of the visit
Ensure working utilities are available — running water, electricity, and heat
Disclose in advance any delicate, unsealed, or specialty surfaces, and any hazards in the home
2. What Our Professionals Do Not Do
For everyone's safety and to prevent accidental damage, the following are outside the scope of a standard cleaning unless separately arranged in writing. Cleaning professionals will not:
Move, lift, or drag heavy furniture, appliances, mattresses, or heavy objects — for everyone's safety they will not move these items without our prior written approval, and areas blocked by them will not be cleaned
Work at unsafe heights, on ladders beyond a standard step stool, or clean exterior windows from a height
Handle biohazards, human or animal waste, mould remediation, or pest infestations
Use any product or method — including one you provide or request — that the professional reasonably believes is unsafe or likely to damage a surface
A cleaning professional may decline any task they reasonably consider unsafe or likely to cause damage. If your home differs materially from the details provided at booking, the scope or price may be adjusted.
3. Property and Damage
Cleaning professionals in our network are independent, insured contractors, and any claim for damage is handled directly with the professional and their liability insurer (see our Independent Contractor Policy). Neither MyHouseCleaners nor the cleaning professional is responsible for:
Pre-existing damage, ordinary wear and tear, or items already worn, loose, or improperly installed or mounted — for example unstable shelving, fixtures, or fittings
Damage to heavy, fragile, or valuable items that were not moved, secured, or disclosed before the appointment
Damage to areas that could not be safely accessed because heavy items or clutter were not cleared
Damage resulting from products or methods requested or provided by the client
MyHouseCleaners is a home cleaning coordination platform operating in the Greater Toronto Area. This policy explains what personal information we collect through myhousecleaners.ca, why we collect it, who it is shared with, and the choices you have. Questions about it can be sent to myhousecleanersca@hotmail.com.
2. Information You Give Us
When you book, you provide:
Your name, email address, phone number, and service address
Details about the property and the clean — size, condition, service type, date, arrival window, and any notes you add
Photographs of your property that you upload when booking, showing the condition of the areas to be cleaned
How you heard about us, if you choose to tell us
A record of the policy checkboxes you accepted at checkout, stored with the date, time, policy version, and the IP address the booking came from — this is our proof of agreement and nothing else
We do not ask for, see, or store your card number, CVV, or expiry date. Card and PayPal details are entered directly into our payment providers' own secure checkout and never reach our servers.
3. How We Use It
Booking information is used to price the job, confirm the appointment, assign an independent cleaning professional, contact you about your clean, take payment, handle cancellations and refunds, and follow up afterwards. The photographs you upload are used for one purpose only — to confirm the size and condition of the work before anyone is sent to your home, so the price you were quoted is the price that stands. They are not published, not used in advertising, and not shown to anyone outside the people named below. If you book a recurring schedule, we use it to offer your next appointment. We do not sell personal information, and we do not use it for advertising.
4. Who It Is Shared With
The independent cleaning professional assigned to your booking — they receive your name, address, phone number, any access notes, and the photographs you supplied, and only once they have accepted your job. Before a job is accepted, professionals are shown only the date, arrival window, service type, property size, and general area. They are contractually bound to keep client information confidential.
Our payment providers (Helcim and PayPal) — to process your deposit and any refund.
Our email provider (Resend) — to deliver your confirmation, assignment, and follow-up emails.
Our hosting and database providers (Vercel and Upstash) — to run the website and store booking records.
We share information beyond this only where required by law.
5. How Long We Keep It
Active booking records are held in our live system for 60 days after booking. Photographs of your property are deleted automatically 45 days after they are uploaded, and are not copied into our permanent business records. You may ask us to delete them sooner at any time, and we will do so on request. A permanent business record of each booking — including your contact details, the service, and the amounts paid — is retained afterwards as required for accounting, tax, and dispute purposes. You may ask us to review, correct, or delete information we hold about you by emailing myhousecleanersca@hotmail.com, and we will respond within 30 days. Some records must be kept to meet legal and tax obligations even after a deletion request.
6. Cookies and Similar Technologies
This website uses cookies, local storage, and similar technologies. Some are necessary to make the site work — for example, remembering that your booking reference has already been counted so a page refresh does not record your payment twice. Others are set by the analytics and advertising services described below and are used to understand how the site is used.
You can block or delete cookies at any time in your browser settings. Blocking them will not stop you from booking a clean.
7. Analytics, Advertising & Session Recording
We use the following third-party services on this website:
Google Analytics 4 — aggregate statistics on pages viewed, traffic sources, device and browser type, approximate location derived from IP address, and how far visitors get through the booking form.
Google Ads conversion tracking — records that a booking was completed, so that advertising can be measured if and when we run it.
Meta (Facebook) Pixel — records page views and completed bookings for the same purpose, and may be used by Meta to measure or target advertising.
Microsoft Clarity — records anonymised session replays and heatmaps of clicks, scrolling, and mouse movement, so we can see where visitors get stuck on the booking form.
These services collect technical and behavioural information such as your IP address, device and browser, the pages you visit, and how you interact with them, and they may set their own cookies. Their use of that information is governed by their own privacy policies.
We never pass your name, email address, phone number, or home address to any analytics or advertising provider. The only booking details sent are non-identifying: the service type, the value of the job, the currency, and a booking reference. Session recordings capture how you move through the page — clicks, scrolling and mouse movement. We do not use them to collect the details you type into the booking form or the photographs you upload, and you can switch recording off entirely using the opt-out below.
8. Your Choices
Block or clear cookies, or browse in a private window, using your browser's settings.
Opt out of Google Analytics on any site with Google's browser add-on at tools.google.com/dlpage/gaoptout.
Manage Meta ad settings from within your Facebook or Instagram account.
Opt out of Microsoft Clarity recording at clarity.microsoft.com/terms.
Most browsers also offer built-in tracking protection that blocks these services entirely.
None of these choices affect your ability to book, or the price you are quoted.
9. Security
Booking data is stored with reputable Canadian and international service providers and is transmitted over encrypted connections. No online system can be guaranteed completely secure, but we limit who can see your information and share it with a cleaning professional only once they have accepted your job.
10. Children
This website is not directed at children and we do not knowingly collect personal information from anyone under 18.
11. Changes
We may update this policy as our services or the tools we use change. The effective date above will always show when it was last revised.
12. Contact
For privacy questions, or to request access to or deletion of your information, contact us at: